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Cancellation, modification, no-show & early departure policy
1. Total cancellation
1.1. Cancellation Fee Schedule
Length of stay, Cancellation period without charge, Fees for overstays
1 night 24 hours before arrival, 1 night charged
2 nights booked 24 hours before arrival: 2 nights charged
2. No-show
In case of no-show, the same conditions as for total cancellation apply.
3. Partial cancellation / modification
Any reduction in stay may result in:
• a price review,
• a reassessment of the amount due,
• the application of the cancellation conditions corresponding to the new duration.
The modifications are subject to availability.
4. Early departure
4.1. Schedule of early departure fees
Length of stay, required timeframe, applicable fees
1 to 4 nights, 1 day before noon, first night
5. Non-refundable conditions
Reservations are non-cancellable, non-modifiable, and non-refundable:
• are 100% prepaid,
• do not give rise to any refund,
• cannot be modified.
No refunds will be issued for this type of reservation.
6. Specific OTA conditions (Booking,
Expedia, GDS)
Bookings made through an OTA are strictly subject to the fare conditions
selected on the platform.
6.1. Applicable Principles
• Cancellation and prepayment conditions are those of the OTA.
• Any changes must be made directly via the OTA.
• The hotel cannot modify or cancel an OTA reservation.
• In case of no-show or early departure, OTA conditions apply.
• The bank card must be valid; an invalid card may result in cancellation
automatic via OTA.
• Additional services (breakfast, spa, parking, etc.) are paid directly to
the hotel.
7. Complaints
Any claim relating to a cancellation, modification or invoicing must be addressed by
written within 30 days of the departure date.
8. Applicable Law
These policies are governed by French law and are incorporated into the Terms and Conditions.
General Terms and Conditions of Sale of the Rosemary Hotel Bastia*****.
General Terms and Conditions of Sale
1. Scope
These General Terms and Conditions of Sale (GTC) govern all services
offered by the Rosemary Hotel Bastia, a 5-star establishment including:
• Accommodation,
• catering,
• ancillary services,
• wellness services,
• medium and long-term stays.
The reservation becomes firm and final once the conditions of paragraph "
Payment terms – Guarantees – Penalties have been respected.
2. No right of withdrawal
In accordance with Article L221-28 of the Consumer Code, the services
Accommodation provided on a specific date is not subject to the right of withdrawal.
3. Commercial Offer
The information, descriptions, photographs and prices presented on our materials constitute
an indicative preliminary offer.
The Rosemary Hotel Bastia reserves the right to modify certain elements if necessary.
operational or regulatory.
These photos and illustrations are intended to give an idea of the category of services.
4. Reservation
4.1. General Conditions
The reservation is confirmed when:
• Personal information has been provided,
• A valid warranty has been registered,
• These terms and conditions have been accepted.
A written confirmation is systematically sent.
4.2. Occupancy Capacity
The number of occupants cannot exceed the maximum capacity of the reserved accommodation.
5. Prices
Prices are expressed in euros, inclusive of all taxes (TTC), excluding tourist tax and
additional services.
Any subsequent change in the VAT rate will automatically result in a change to the
Price including VAT.
4.6. Tourist tax & environmental contribution
The tourist tax is collected on behalf of the municipality of Bastia.
An environmental contribution may be applied according to local regulations.
An Eco Recycling contribution can be collected for the preservation of the environment.
7. Payment Terms – Guarantees – Penalties
7.1. Short stay (1 to 4 nights)
• Guarantee: pre-authorization corresponding to the first night
• Payment: 50% upon booking and the balance 24 hours before arrival
8. Cancellation and modification conditions
(Full details will be in Document B)
9. Non-refundable conditions
All non-cancellable, non-modifiable and non-refundable reservations are 100% prepaid.
No refunds will be issued for this type of reservation.
10. Arrivals & Departures
• Check-in: from 3pm
• Check-out: before 12pm
• Late check-out: supplement subject to availability
Any late departure will be subject to an additional charge.
9. Non-refundable conditions
All non-cancellable, non-modifiable and non-refundable reservations are 100% prepaid.
No refunds will be issued for this type of reservation.
10. Arrivals & Departures
• Check-in: from 3pm
• Check-out: before 12pm
• Late check-out: supplement subject to availability
Any late departure will be subject to an additional charge.
11. Children
Minors must be accompanied by a responsible adult.
12. Animals
Animals may be accepted under strict conditions (breed, size, behavior).
An additional charge applies.
13. Responsibility
The Rosemary Hotel Bastia declines all responsibility in case of loss, theft or damage
of personal effects.
No responsibility can be assumed in case of loss, forgetting, theft or damage to belongings.
personnel.
Safes are available.
14. Eviction
In the event of an exceptional circumstance, the hotel may offer alternative accommodation in a
establishment of equivalent or higher category.
15. Complaints
All complaints must be submitted in writing within 30 days of the stay.
16. Personal Data
Data processing complies with the GDPR and the privacy policy of
Rosemary Hotel Bastia.
17. Applicable Law – Jurisdiction
These Terms and Conditions are governed by French law.
Any dispute not resolved amicably may be submitted to the competent mediator or to the
French courts.
18. Specific conditions for OTAs (Booking, Expedia, GDS)
• Prepayment and cancellation conditions strictly follow the selected rate
on the OTA.
• Any changes must be made directly via the OTA.
• The hotel cannot modify or cancel a reservation made via an OTA.
• In case of no-show or early departure, the OTA's conditions apply.
• Bank card validation is mandatory; any invalid card may result in
cancellation by the OTA.
• Additional services (breakfast, parking, spa, etc.) are payable directly to
the hotel.